General Terms and Conditions of Service

These General Terms and Conditions outline the high‑level principles that guide all moving services provided by McGrath Moving & Storage. By requesting, booking, or using our services, you acknowledge and accept these terms, which are designed to promote clarity, safety, and professionalism throughout your relocation.

Section	Description
1. Scope of Services	McGrath Moving & Storage provides residential, commercial, and specialty moving services, which may include packing, loading, transportation, unloading, basic setup, and optional storage, as agreed in your booking confirmation. The exact scope, timing, and deliverables are defined by the written estimate and subsequent service confirmation.
2. Quotes, Booking, and Confirmation	Quotes describe anticipated services and pricing assumptions based on the information provided. Bookings can be requested via web form, phone, or email and are finalized upon written confirmation. Changes to dates, addresses, access conditions, or service scope may affect availability, timing, and price.
3. Pricing and Payment	Pricing may reflect time, labor, distance, materials, access conditions, specialty handling, and optional services. Deposits or prepayments may be required; remaining balances are due per the terms stated in your confirmation or invoice. Additional charges may apply if actual conditions differ from the original information (e.g., stairs, long carries, repacking).
4. Scheduling and Access	Service windows are scheduled based on availability and operational factors. Customers are responsible for securing parking permits, elevator reservations, loading dock access, and any building documentation if required. Delays caused by access issues or waiting times may affect the schedule and cost.
5. Customer Responsibilities	Provide accurate details about inventory, access constraints, and special handling needs. Prepare items for transport or request packing services; label boxes clearly by room and contents where practicable. Designate an adult representative to be present during pickup and delivery to provide instructions and confirm condition.
6. Handling Standards and Safety	Trained personnel use appropriate methods and protective materials to reduce risk during handling. Certain items may require specialized packing, crating, or disassembly; arrangements should be confirmed in advance. Unsafe site conditions, severe weather, or prohibited items may necessitate postponement or refusal of service.
7. Prohibited and Restricted Items	Hazardous materials, perishable goods, certain pressurized containers, and other restricted items are not transported. Personal documents, cash, high-value jewelry, and irreplaceables should travel with the customer. Some specialty goods may be serviceable with prior notice and appropriate preparation.
8. Valuation, Protection, and Claims	Standard mover responsibility and optional protection levels may be available; selection should align with item value and risk tolerance. High-value items may require declaration and specific packing to qualify for certain protections. Any concerns should be reported within the stated timeframe and supported by documentation.
9. Changes, Cancellations, and Rescheduling	Requests to change or cancel must be communicated within the notice periods specified in your confirmation. Fees may apply for late cancellations, date changes, no-shows, or significant scope adjustments.
10. Storage (If Applicable)	Storage services, if arranged, are subject to separate terms covering inventory control, access, fees, and liability limitations. Access to stored items may require advance scheduling and identification.
11. Data and Privacy	Basic personal and service information is collected to deliver and improve services. Information is handled in accordance with McGrath Moving & Storage privacy practices and shared only for operational purposes, legal compliance, or safety.
12. Limits of Liability	Liability is limited as outlined in the selected protection terms and applicable service documents. McGrath Moving & Storage is not responsible for losses beyond reasonable control, including delays due to weather, traffic, or third-party actions.
13. Dispute Resolution	Concerns should be raised promptly with supporting details to facilitate review and resolution. If needed, further steps may follow the procedures described in your service documentation.
14. Governing Principles	Services are performed in alignment with professional standards and internal policies intended to ensure safety, quality, and transparency. These terms may be updated periodically; the most current version applies to new bookings.

By proceeding with a booking or using services from McGrath Moving & Storage, you confirm that you have read and accepted these General Terms and Conditions.